Santa’s Enchanted Forest respects the privacy concerns of the users of its Site. We use the information we collect about you to process orders and to provide a more personalized user experience. Please read on for more details about our privacy policy.

WHAT INFORMATION DO WE COLLECT? HOW DO WE USE IT?

We collect personal information, such as your name, e-mail address, and mailing address, when provided by you in connection with your use of the site or participation in features made available on the site. This website and our mobile app is not directed to children under age 13, and it is not our policy to knowingly collect or maintain personal information from children under 13. If you are 12 years of age or younger, please do not submit any personal information to us on this website.

HOW DOES SANTA'S ENCHANTED FOREST PROTECT YOUR INFORMATION?

Ticket and Pass purchases redirect our customers to our merchandising agent’s website (http://www.etix.com) which uses a secure server to ensure that your transaction is secure. You are protected by Secure Socket Layer (SSL) technology, utilized by many popular browsers. Your credit card information, as well as your personal information, is converted into tiny bits of encrypted code that cannot be read by others during transmission. Our servers use this SSL technology to protect your information. These safeguards make your transaction safe and reliable.   To view etix’s privacy policy in full, please go to http://www.etix.com/ticket/online/privacypolicy.jsp

DO YOU USE "COOKIES"?
"Cookies" are little pieces of data that are stored by your browser on your computer's hard drive. Cookies are used in the Tickets purchase process.

WILL THE COLLECTED INFORMATION BE DISCLOSED TO OUTSIDE PARTIES?

We want to be very clear: We do not obtain personal information about you other than that which you choose to provide, and we will not sell, rent, trade, or otherwise disclose the personal information you provide to anyone outside of Santa’s Enchanted Forest and its affiliates and their advertising and promotional agencies and consultants, except that we will share the personal information you provide us with other third parties in those specific instances where you have expressly agreed for us to do so.

YOUR CONSENT

By using our website and/or mobile app, you consent to the collection and use of this information by Santa’s Enchanted Forest and its affiliates and their advertising and promotional agencies and consultants. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you do not agree to our Privacy Policy, please do not use this site. We reserve the right, at our complete discretion, to change, modify, add, or remove portions of this policy at any time.

SMS MESSAGING

Santa's Enchanted Forest also offers SMS messaging services as a means of communication with our valued users. By choosing to subscribe to our SMS messaging service, you consent to receiving SMS messages from us. These messages are primarily aimed at providing you with important updates, event information, and special offers related to our enchanting experiences. Please note that standard message and data rates may apply depending on your mobile plan.

It's important to mention that we use a third-party service, Mailchimp, to facilitate our SMS messaging campaigns. By subscribing to our SMS service, you acknowledge and consent to the fact that your phone number and contact information may be shared with Mailchimp for the purpose of sending you SMS messages.

You have the option to opt out of our SMS messaging service at any time. Simply reply 'STOP' to any SMS message received from us, and you will no longer receive these messages. Rest assured, your privacy is of utmost importance to us, and your personal information will be handled in accordance with our Privacy Policy, which you can review above. If you have any questions, concerns, or inquiries regarding our SMS messaging services or data usage, please feel free to contact us through the provided contact information.

MOBILE APP

Data Collection
Santa’s Enchanted Forest’s mobile app, titled SEF Guest App, may collect personal information, as detailed in our Privacy Policy.

Data Deletion Request
To request data deletion:

• Email us at etickets@santasenchantedforest.com with the subject "Data Deletion Request."
• Provide your name and email linked to your account.
• Clearly state your data deletion request according to Facebook's instructions.

Data Deletion Process
Upon receiving a valid request, we will:

• Confirm your identity.
• Review and delete applicable data per Facebook's instructions.
• Notify you when the deletion is complete.

Retention
Some data may be retained for legal or operational reasons, as necessary.

Contact
For inquiries or requests, contact us at: support@santasenchantedforest.com.

POLICY CHANGES

Please check back periodically as we may update this policy, with changes posted here on our website.  Your continued use of our website or mobile app following the posting of changes to these terms will mean you accept these changes.