The World's Largest Holiday Theme Park and FREE Carnival
Featuring over 100 Rides, Shows, Games & Attractions

Park Policies 2017

Park Policies 2017

Because Santa’s Enchanted Forest is a family Park, we expect Guests to behave appropriately. Violating our Park policies may be cause for ejection from the Park without refund. For more information, please review the Park policies below.

BEHAVIOR
All Guests are expected to behave in an appropriate family-friendly manner.  Unruly, disruptive or offensive behavior, including line-jumping and holding places in line, is strictly prohibited and may be cause for ejection without refund. Guests are not permitted to save places in line, bypass others in line or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return.

COMMERCIAL PHOTOGRAPHY
By entering the Park, Guests grant Santa’s Enchanted Forest the right to film, video, record or photograph them on Park property for any reason without payment or consideration.  Santa’s Enchanted Forest requests that all photographs or video taken by our Guests be used for their personal use and enjoyment only.  Any use, reuse or reproduction for commercial purposes without the express written consent of Santa’s Enchanted Forest is strictly prohibited.  Santa’s Enchanted Forest reserves the right to refuse to allow photography of any kind as necessary at individual locations.  No commercial photography of any kind is permitted without prior written consent of Management.  

Specifically, the use of the following equipment is not permitted:

• Go Pro cameras

• Lenses greater than three-and-one-half inches in length

• Interchangeable lenses of any kind

• No cameras (video, still, cell-phone, smart phones, etc.) are allowed on any rides at any time.  No exceptions.

All Santa’s Enchanted Forest rides, shows and attractions are protected by copyright. Guests must have written permission to use photographs and/or videotape of Santa’s Enchanted Forest images for commercial broadcasting, advertising, marketing or publishing in any medium.

DRESS CODE
In keeping with our family-friendly environment, and for safety reasons, Santa’s Enchanted Forest enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing or tattoos with offensive language or graphics are not permitted at any time.  Examples of clothing not permitted are those displaying: 

  • Profanity
  • Pornography
  • Graphic violence
  • Support of drugs and drug use
  • Gang symbols
  • Promotion of discrimination against any group

Masks and hoodies with face covers are not permitted.  Bathing suits may be worn only in water park areas. Park admission may be denied if clothing or tattoos are deemed to be inappropriate by management and the Guest refuses all reasonable options. Shirts cannot be turned inside out as a solution.

INCLEMENT WEATHER
Rides may be temporarily closed during electrical storms, heavy rain, or high winds.  Rides will re-open as soon as safe operations can be assured.  Refunds and rain checks are not offered for inclement weather.

As Guest safety is our number one priority, there are certain weather circumstances that may cause the entire Park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the Park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.

LANGUAGE
Guests using profanity or abusive language, symbols or gestures, may be ejected from the Park without refund.

LINE JUMPING
Line jumping is strictly prohibited.  Guests are not permitted to save places in line or exit the line and return for any reason.  Violators may be ejected from the Park without refund.

LOOSE ARTICLES
Loose articles are not permitted on most rides and should be left with non-riders. Santa’s Enchanted Forest and its employees are not responsible for lost or stolen articles.  Loose articles are not permitted on the station area of select rides.  Please refer to the signage at the ride entrances for more information.

PETS / PET KENNEL
Pets are not permitted in the Park, with the exception of service animals. 

PHOTOGRAPHY
By entering the Park, Guests grant Santa’s Enchanted Forest the right to film, video, record or photograph them on Park property for any reason without payment or consideration.  Santa’s Enchanted Forest requests that all photographs or video taken by our Guests be used for their personal use and enjoyment only.  Any use, reuse or reproduction for commercial purposes without the express written consent of Santa’s Enchanted Forest is strictly prohibited.  Santa’s Enchanted Forest reserves the right to refuse to allow photography of any kind as necessary at individual locations.  No commercial photography of any kind is permitted.

 Specifically, the use of the following equipment is not permitted:

• Go Pro cameras

• Lenses greater than three-and-one-half inches in length

• Interchangeable lenses of any kind

• No cameras (video, still, cell-phone, smart phones, etc.) are allowed on any rides at any time.  No exceptions.

PROHIBITED ITEMS
Outside food, beverages, alcoholic beverages, coolers and pets (other than service animals) are not permitted to be brought into the Park.  Guests entering the Park may be asked to pass through carry-in inspection area.  Any items that are not permitted in the Park must be returned to your vehicle. For the safety and protection of all Guests, Santa’s Enchanted Forest prohibits the following items in the Park:  firearms of any type; multi-tools; pocket knives or other similar items regardless of size; any item used for personal defense, including pepper spray; any controlled substances; and skate shoes or any footwear with wheels.  

RE-ENTRY
Guests who leave the Park and plan to return must get their hand stamped before they leave the Park at the exit/re-entry gate.  When Guests return to the Park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed.  Transferring hand stamps is a violation of Santa’s Enchanted Forest policies and is strictly prohibited. Season Pass holders must present their pass to gain entrance to the Park.  Season Pass entry is only valid once per day.

RIDE RESTRICTIONS
Safety is our number one priority. Guests with certain body proportions or of certain heights and/or weights may not be able to enjoy certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations. For your convenience, height check is available at Guest Relations, where you can also pick up a list of rides our smallest Guests can enjoy.

RIDER RESPONSIBILITY / RESTRICTIONS
Guests must exercise good judgment and act in a responsible manner while participating on Park rides and attractions.  Guests must obey all oral and written warnings and properly use all ride safety equipment provided.  Please refer to specific guidelines posted at the entrance to every ride and attraction.  Guests with certain body proportions involving height and/or weight may be denied the opportunity to ride attractions where safety restraints will not operate as designed.  Please ask a ride operator before waiting in line if you have any questions.  Guests are not permitted to enter any restricted area, including rides and backstage areas.  Personal items that are lost in the ride areas should be reported to the ride operator and Lost & Found.  Santa’s Enchanted Forest will make every effort to retrieve lost articles after normal operating hours.  Guests entering restricted areas may be ejected from the Park without refund.


TICKET REFUNDS AND RAIN CHECKS
Once guests have been admitted into the park, NO exchanges, refunds or rain checks will be given.  Requests made for a refund after tickets have been purchased but before used, must be made before the last day of the event season, in writing by completing a request on this website on the "Buy Tickets" page by clicking on the "need help" button.  ONLY ONLINE CREDIT CARD TICKET PURCHASES will be considered for a full or partial refund if requested in accordance with terms above and they will be handled within the sole discretion of Santa's Enchanted Forest Ticketing Manager on a case by case basis.    Refund requests WILL NOT be considered for Tickets purchased at the Box Office.